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FAQ
Frequently Asked Question
Explore our FAQs to learn how Apollo makes notarizing documents simple, secure, and stress-free.
Q: What is Remote Online Notarization (RON)?
A: Remote Online Notarization is a legally recognized process that allows documents to be notarized using secure two-way audio-visual technology over the internet. Instead of appearing physically before a notary, the signer appears via webcam, and the session is recorded for legal verification.
Q: Is RON legal in all U.S. states?
A: RON is authorized by law in many states, but not all. Even in states where RON is not authorized, documents notarized remotely by a notary in a RON-approved state may still be accepted. Always check with the receiving party or institution.
Q: What documents can be notarized remotely?
A: Most personal, business, and legal documents, including:
- Affidavits
- Power of attorney
- Real estate documents
- Consent forms
- Insurance claims
- Financial authorizations
Some exceptions include documents requiring witnesses or wet signatures, such as some wills, codicils, or certain deeds, depending on your state.
Q: What are the technical requirements for a RON session?
A: You’ll need:
- A smartphone, tablet, or computer with a webcam and microphone
- A stable internet connection
- A valid government-issued photo ID
- Your document in PDF or another approved digital format
Q: How is my identity verified?
A: Through multi-factor authentication including:
- Knowledge-based authentication (KBA) using personal history questions
- Credential analysis of your ID document
- Real-time ID verification during the video session
Q: Is the RON session recorded?
A: Yes. All RON sessions are securely recorded and stored in accordance with your state’s notarial laws—usually for 5–10 years—to provide a verifiable legal record.
Q: How do I receive my notarized document?
A: After the session, you’ll receive a digitally notarized copy via secure download or email. It includes a tamper-evident seal and digital audit trail.
Q: Can multiple signers join from different locations?
A: Yes. Many platforms support multi-party notarizations, even if the signers are in different cities or countries, as long as each meets the ID and tech requirements.
Q: What is a mobile notary?
A: A mobile notary travels to your location to perform notarizations in person. This service is ideal for clients who prefer face-to-face interaction or are unable to travel to an office due to health, mobility, or scheduling constraints.
Q: What documents can a mobile notary notarize?
A: Common documents include:
- Power of attorney
- Advance healthcare directives
- Wills (self-proving, depending on state)
- Affidavits and sworn statements
- Real estate documents
- School or minor consent forms
- Employment verification letters
Q: What are your service hours for mobile notarization?
A: We offer flexible hours including evenings and weekends by appointment. Emergency or last-minute appointments may be available for an additional fee.
Q: What do I need to have ready?
A: Please ensure:
- Your document is complete but unsigned (sign in presence of notary)
- You have valid, unexpired government-issued photo ID
- All required signers are present
- Any required witnesses are arranged (unless we provide them)
Q: What’s the difference between notarizing and legalizing a document?
A: A notary verifies your identity and ensures your signature is given willingly. Legalization (e.g., apostille) is an additional step required for international use.
Q: What is the role of a Loan Signing Agent?
A: A Loan Signing Agent (LSA) is a specialized notary trained to handle real estate transactions and loan documents. LSAs ensure all signatures, initials, dates, and notarial certificates are completed correctly in time-sensitive real estate closings.
Q: What types of loans do LSAs help with?
A: LSAs assist with:
- Purchase and sale agreements
- Refinance packages
- Home Equity Lines of Credit (HELOCs)
- Reverse mortgages
- Loan modifications
- Commercial property closings
Q: Do LSAs provide legal advice or explain loan terms?
A: No. LSAs are not attorneys or financial advisors. They can describe the general purpose of each document and guide signers on where to sign, but they may not interpret legal terms or offer financial counsel.
Q: Where does the signing take place?
A: Signings can take place at your home, office, a title company, or any agreed-upon location. Some signings may also be conducted via RON or hybrid eClosings, depending on lender preference.
Q: How long does a typical loan signing take?
A: Typically 45–90 minutes, depending on the document package and number of signers.
Q: What if I make a mistake or miss a signature?
A: If an error occurs, the LSA will coordinate a correction as quickly as possible. We aim for 100% accuracy, and quality assurance is built into our process.
Q: What is an apostille?
A: An apostille is an official government certification that verifies the authenticity of a public document (e.g., birth certificate, diploma, power of attorney) for use in countries that are members of the 1961 Hague Apostille Convention.
Q: When do I need an apostille?
A: You need an apostille when a document issued in the U.S. will be used in a foreign country for:
- Dual citizenship applications
- Marriage abroad
- International adoptions
- Foreign employment
- Foreign education or credential recognition
- Business registration abroad
Q: Can any document receive an apostille?
A: No. Only documents issued or notarized in the U.S. can receive a U.S. apostille. They must be either:
- Public records (e.g., birth, marriage certificates issued by the state)
- Notarized documents with properly completed notarial certificates
Q: What’s the process for obtaining an apostille?
A:
- Notarize the document (if not a public record)
- Submit the document to your state’s Secretary of State (or U.S. Dept. of State for federal documents)
- Wait for processing (standard or expedited)
- Receive the apostille attached to your original document
Q: Do you handle the apostille process?
A: Yes. We offer full-service apostille facilitation, including notarization (if required), preparation of submission materials, and delivery to the Secretary of State. Expedited options are available in some jurisdictions.
Q: How long does it take to get an apostille?
A: Standard processing is 7–15 business days, though some states offer expedited service in 1–3 days. Federal apostilles (via U.S. Dept. of State) may take longer.
Q: Can I get an apostille for a document in a foreign language?
A: Yes, but it must include a certified English translation or be accompanied by one, depending on the state.
Q: What is the difference between an apostille and authentication/legalization?
A: Apostilles are used for countries in the Hague Convention. For countries not in the Convention, documents must go through a more complex authentication and legalization process involving the Secretary of State and that country’s consulate or embassy.
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